About Poštová banka

Poštová banka is a major player in the Slovak financial market with 28 years of experience and a strong focus on retail banking, serving over 1,000,000 clients. It operates an extensive nationwide network of 44 branches and more than 1,500 postal outlets and is part of the 365.bank group.

Project Summary

We created a functional design of a new omnichannel front-end, which replaced all existing systems for product sales and customer service in Poštová banka. We analyzed the banking and sales processes in detail to create the best possible user experience. The Bootstrap framework was chosen to deliver clickable screen designs with HTML, CSS and JS code. All designs are responsive and optimally displayed on different resolutions of PCs, laptops and tablets.

The Challenge

Fragmented Legacy to Unified Ecosystem

In Poštová banka they had to use several different software to serve their clients. Separate software solutions were used to manage client data, deposit products, loan products, insurance, etc. Thus, the bank’s employees had to work with several applications at the same time.

In addition, branch employees, mobile bankers, call centre staff, and employees of the Slovak Post - all of them were working on different, proprietary systems that were used for the same thing.

Also, the servicing process itself was not optimal. Data was entered multiple times, the user interface was complicated, unintuitive and outdated. Such work created a large time loss, while time could have been invested in more efficient sales and client communication.

Poštová banka made a bold decision. They wanted to create one front-end to service the client for all internal and external employees and salespeople

The Solution

Functional Prototyping at Institutional Scale

We created a functional design for a new “omnichannel front-end” that replaced all existing sales and service systems. We analyzed the banking and sales processes and placed emphasis on achieving the best user experience.

The Bootstrap framework was chosen for the functional design. Therefore, we delivered hundreds of “clickable” screen designs with HTML, CSS and JS code to the client. All designs are responsive for optimal use on different screen resolutions of PC, laptop and tablet screens

We also created and delivered an electronic design manual. This contains all the functional design components along with their HTML code. The client thus has a complete functional design at their disposal and is no longer dependent on the supplier to use it for further development of the system.

The Result

Banking Infrastructure Unified

We consolidated several legacy banking applications into a single, high-performance omnichannel design system, drastically reducing service time across 1,500+ locations. By delivering a "living" functional design manual and modular HTML components, we empowered the bank to scale their new interface independently without future vendor lock-in.

Key Outcomes

• One Unified Front-End: Single platform across branches, call centres, mobile bankers, and Slovak Post.
• Faster Client Interactions: Improved service speed, sales efficiency, and communication quality.
• Streamlined Training: One system to learn, cutting onboarding time.
• Lower Operating Costs: Reduced development and maintenance by removing duplicate front-ends.